We've implemented a fix to resolve an issue previously seen in some cases with character encoding on email replies.
Email replies come in all shapes, sizes, formats and encodings, so there's a lot to take into account when processing those inbound messages.
If the encoding isn't handled exactly right then it can lead to unexpected characters in your messages, like the example below.
You may have noticed this on some emails in the past, but the issue has now been resolved and existing messages have also been corrected. Please let us know if you see any messages that display any characters like the example below.
